Certificate: Business Operations Manager

About Course

Operations management is the heartbeat of every successful business. Whether you’re supporting a corporate team or managing daily activities in an SME, understanding operations ensures efficiency, compliance, and growth.

The Junior Business Operations Manager Certificate equips you with both global best practices and South African compliance knowledge. You’ll learn how to streamline systems, manage teams, implement policies, and use digital tools that enhance productivity.

By the end of the course, you’ll be able to confidently manage day-to-day business operations, ensure compliance, and contribute to your organization’s success.

The role of operations in SMEs and corporate environments
Business registration, tax, and compliance fundamentals
Financial operations: budgeting, bookkeeping, and reconciliation
HR and labour law basics, including BCEA and onboarding processes
Administration and office management for professional efficiency
Customer service and frontline operations
Policies, SOPs, and risk management essentials
Business continuity management for resilience
Digital tools and affordable platforms for SMEs (2025)
Project and time management fundamentals

Course Content

Junior Business Operations Manager

Introduction and Disclaimer

00:00
Module 1: Introduction to Business Operations

00:00
Module 2: Business Compliance and Registration

00:00
Module 3: Basic Bookkeeping and Cashflow

00:00
Module 4: HR and Labor Law Basics

00:00
Module 5: Administration and Office Management

00:00
Module 6: Customer Service and Frontline Operations

00:00
Module 7: Policies, SOPs and Risk Management

00:00
Module 8: Business Continuity Management (BCM)

00:00
Module 9: Digital Tools for Operations

00:00
Module 10: Project and Time Management

00:00

About Course

What Will You Learn?

Course Content

Junior Business Operations Manager

Introduction and Disclaimer

Module 1: Introduction to Business Operations

Module 2: Business Compliance and Registration

Module 3: Basic Bookkeeping and Cashflow

Module 4: HR and Labor Law Basics

Module 5: Administration and Office Management

Module 6: Customer Service and Frontline Operations

Module 7: Policies, SOPs and Risk Management

Module 8: Business Continuity Management (BCM)

Module 9: Digital Tools for Operations

Module 10: Project and Time Management